Trekking to the glacier of the Osorno

Excursions and services detailed in the itinerary; Trekking guide service in a non-private program with bilingual trekking or mountain guides (Spanish/English). All guides are members of the National Association of Mountain Guides (ANGM Chile) and are registered with the National Tourism Service; All group equipment required for the itinerary and per the client listed here: trekking poles and, if the conditions of the route or the activity require it: helmet, harness, crampons / snowshoes and ice axe. The program includes transportation to/from Puerto Varas, Las Cascadas, Ensenada, Petrohue; Entrance fees to national parks and/or private lands where applicable; Additional adventure travel insurance is included in the price. Keep in mind that this insurance is very limited and does not cover other insurances you may have (to know in detail the coverage you can see our policy with Metlife).

Tips; Additional services or services not detailed in the itinerary and/or additional service information; Private services; Passenger liability equipment; Mountain or trekking shoes; Mountain or trekking clothing; Life insurance or travel assistance; Porter service (if available); Extra expenses during transportation; Transportation not detailed in the itinerary; Meals not indicated in the itinerary; Additional meals or drinks to the menu; Snacks, box-lunch or snacks; Extra or not included nights of lodging due to changes in the itinerary; Alcoholic beverages; Anything not mentioned in the program.

Clothing suitable for the activity (first layer set, fleece jacket, windproof and waterproof jacket, trekking pants: consider a windproof and waterproof pants or softshell depending on the conditions and season), thermal jacket, fleece gloves or first layer, windproof and waterproof gloves, warm hat); Trekking boots (stiff sole, higher than the ankle and waterproof); Gaiters (optional, depending on other clothing and footwear to be used; and/or the conditions and time in which the activity is carried out); trekking poles; Headlamp (Important if the itinerary considers starting before dawn, or in winter conditions. Under other conditions it “may” be dispensable); Sunglasses; Backpack (+30L or large enough to carry your personal items plus the ones we provide*); Snack for the activity and bottle of water (minimum 2 liters); Sunscreen (skin, lips).

*Equipment necessary for the itinerary, such as helmet, crampons, harnesses, etc.

Recommended: spare clothes (which can be left in the transport), camera.

We can also rent some equipment if is needed.

Consult or make the checklist for more information or advice on the selection of equipment!

Suitable for people with no previous climbing experience, but who are fit enough to participate in 4-8 hours of physical activity per day in wilderness terrain. Physical condition is subject to guide evaluation.

Not suitable for people with heart problems or disabilities that may prevent them from participating in long-term strenuous physical activity, children under the age of 18 without the written authorization of parents or legal guardian. The minimum age to participate is 7 years old. Participants between 7 and 12 years old should not carry a load. The maximum age to participate is 70 years old. Participants over the age of 70 may participate, but are not eligible for coverage under our Adventure Tourism policy. Due to the location where the activity occurs, we do not recommend it for pregnant women.

It will be required of those who participate in the program to respect and protect the historical, natural, and cultural heritage in which the activities take place. Besides being cordial and respectful with those who share the program and with local communities visited. All program participants will be governed by a code of “Leave No Trace”, which may be introduced by the guides during the development of the activity.

The participant puts activity or participants safety at risk; the participant does not follow actions for the good development of the activity; cloudiness between elevation comprising glacial areas; wind, rain or snow between elevation comprising glacial areas or that may affect the physical and/or psychological conditions of the participants; physical and/or psychological assessment of participants by the guide responsible for the activity; volcanic activity and/or other natural phenomena that endanger the safety of the trip; weather/nature conditions change; accidents or incidents.

Throughout the program whenever adventure tourism activities take place: hiking, trekking, climbing volcanoes participants will be covered by complimentary additional insurance against accidents or death. The insurance is given through HAE Ltda. and its coverage is limited to the duration of said activity. Contact us for further information. To find out more about the coverage, you can read our policy with Metlife.

It is the responsibility of each participant to ensure that they have their own life and/or travel insurance for the remainder of their trip.

The prices of each program are presented in Chilean pesos (CLP, CH$) and correspond to the price per 1 person taxes included. All our programs have a maximum number of clients per guide (ratio) defined by our risk management guidelines, which directly affects the cost of the program. The cost of the program is calculated based on the guide rate per client/itinerary, and the costs associated with it, seeking that always the guide received the better rate for his work.

It is done through the website or by email (info@staging.huellandina.com). We will confirm availability within 24 hours of receiving the information from the participants. A non-refundable deposit of $50,000 CLP per person is required to confirm your reservation (date and program). Reservations must be done at least 2 days before the program start date.

Payment in Cash (only Dollars, Euros, or CLP), Credit Card, Online bank transfer (Chilean – CLP or Austrian – EUR Bank). If payment is made in foreign currency, the prices of the programs are based on the exchange rate set by HAE Ltda. at the time of payment. The total cost must be paid in full before the program start date. More information is available at https://staging.huellandina.com/en/payment-methods/.

– Cancellation requested by the client with more than 2 days before the program start date: refund available with a penalty equal to the booking fee paid.

– Cancellation requested by the client with less than 2 days before program start date: no refund available, but rescheduling is offered (subject to availability).

Once a trip begins there are no refunds or rescheduling available.

HAE Ltda. reserves the right to cancel an excursion before the start time due to weather conditions or other factors that may affect the safety of the participants as determined by the guide responsible for the program and / or the “criteria used to suspend or modify the activity” detailed in this document. As well, but it is not limited, to cancellations caused by not reached the minimum participants required, logistical problems such as strikes, acts of nature, or any other circumstances which may make operating the trip unadvisable. We will keep you informed regarding any aspect that we consider that may affect your trip and in case we can not develop the booked program we will offer the possibility to change your booking to an alternative one, change the goals of it, or we will refund the payment made. The limit for this refund will be the limit of HAE Ltda.’s liability.

We will honestly inform you of the conditions that we may predict you should expect during the development of the program and if they may affect the normality of it. Be aware that the forecast is a human interpretation of diverse variables and it can be wrong or variables can change. If during the development of the program there are adverse weather conditions or other factors evaluated by the responsible guide and / or the “criteria used to suspend or modify the activity” listed in this document, and / or a request from the client to cancel the activity, HAE Ltda. reserves the right to terminate or modify the itinerary, the details, or goals of it with no refunds or rescheduling available.

HAE Ltda. It is not responsible for any expenses incurred by you in preparing for travel, including – but not limited to – purchases of “Passenger Responsibility Equipment” or non-refundable or penalty-bearing airline tickets.

We recommend that you consider trip cancellation and/or interruption insurance. Such a policy will offset cancellation charges in the event of illness before or during the trip.

By contracting or participating in an adventure tourism service operated by HAE Ltda., the participant(s) declare to understand and accept the “General Terms and Conditions” for adventure tourism programs of HAE Ltda.(https://staging.huellandina.com/en/terms-and-conditions/), “the Program of such activity” and the declaration of “Knowledge and acceptance of risks, terms and conditions“.

All HAE mountain or climbing programs do not guarantee to reach a mountain summit.