Climbing Puyehue volcano

Mountain guiding service in a non-private program with bilingual guides (Spanish / English). All guides are local and members of the National Association of Mountain Guides (ANGM Chile) and registered with the National Tourist Service. Meals: breakfast and dinner are included while we are at the camps/refuges. Technical equipment: helmet, harness with accessories, crampons/snowshoes, ice axe, trekking poles, and camping equipment (sleeping bag and pad; tents if the refuge is not available). The program includes transportation from/to Puerto Varas, Las Cascadas, Ensenada. Complementary Adventure Travel Insurance is included in the service. Please note that this insurance is very limited and is secondary to any other insurance you may have.

Tips; Additional services and private services; Equipment required by the client; Life or travel insurance; Porter service (if available); Extra expenses during transportation; Meals not indicated in the itinerary, meals or beverages additional to the menu; Extra or not included nights of lodging due to changes in the itinerary; Alcoholic beverages; Anything not mentioned in the program.

Clothing appropriate to the activity (first layer outfit, fleece jacket, windproof and waterproof jacket, trekking pants, windproof and waterproof pants, thermal jacket, fleece or first layer gloves, windproof and waterproof gloves, warm hat); Hiking boots (stiff soled, higher than ankle and waterproof); gaiters (optional); trekking/skiing poles; headlamp; sunglasses (and/or goggles); backpack (+50L or large enough to carry your personal items plus those we provide*); water bottle (minimum 2 liters); sunscreen (skin, lips).

If the program is on skis: ski mountaineering/splitboarding equipment, ski helmet, shovel, DVA, and probe.

Recommended: spare clothes, toiletries, camera. We can also rent some equipment if is needed. Consult or make the checklist for more information or advice on the selection of equipment!

*Necessary equipment for the itinerary, such as helmet, crampons, harness, camping equipment, food, etc.

Apt for people without previous climbing experience but with an adequate shape to participate in up to +12 hours per day of physical activity in wilderness terrain. Physical condition is subject to guide evaluation.

Not suitable for people with heart problems or disabilities that may prevent them from participating in long-term strenuous physical activity, children under the age of 18 without the written authorization of parents or legal guardian. The minimum age to participate is 12 years old, the maximum age to participate is 70. It is recommended that all participants undergo a complete physical before booking the climb. Due to the location where the activity occurs, we do not recommend it for pregnant women.

It will be required of those who participate in the program to respect and protect the historical, natural, and cultural heritage in which the activities take place. Besides being cordial and respectful with those who share the program and with local communities visited. All program participants will be governed by a code of “Leave No Trace”, which may be introduced by the guides during the development of the activity.

The participant puts activity or participants safety at risk; the participant does not follow actions for the good development of the activity; cloudiness between elevation comprising glacial areas; wind, rain or snow between elevation comprising glacial areas or that may affect the physical and/or psychological conditions of the participants; physical and/or psychological assessment of participants by the guide responsible for the activity; volcanic activity and/or other natural phenomena that endanger the safety of the trip; weather/nature conditions change; accidents or incidents.

Throughout the program whenever adventure tourism activities take place: hiking, trekking, climbing volcanoes participants will be covered by complimentary additional insurance against accidents or death. The insurance is given through HAE Ltda. and its coverage is limited to the duration of said activity. Contact us for further information. To find out more about the coverage, you can read our policy with Metlife.

It is the responsibility of each participant to ensure that they have their own life and/or travel insurance for the remainder of their trip.

The prices of each program are presented in Chilean pesos (CLP, CH$) and correspond to the price per 1 person taxes included. All our programs have a maximum number of clients per guide (ratio) defined by our risk management guidelines, which directly affects the cost of the program. The cost of the program is calculated based on the guide rate per client/itinerary, and the costs associated with it, seeking that always the guide received the better rate for his work.

It is done through the website or by email (info@staging.huellandina.com). We will confirm availability within 24 hours of receiving the information from the participants. A non-refundable deposit of $50,000 CLP per person is required to confirm your reservation (date and program). Reservations must be done at least 2 days before the program start date.

Payment in Cash (only Dollars, Euros, or CLP), Credit Card, Online bank transfer (Chilean – CLP or Austrian – EUR Bank). If payment is made in foreign currency, the prices of the programs are based on the exchange rate set by HAE Ltda. at the time of payment. The total cost must be paid in full before the program start date. More information is available at https://staging.huellandina.com/en/payment-methods/.

– Cancellation requested by the client with more than 2 days before the program start date: refund available with a penalty equal to the booking fee paid.

– Cancellation requested by the client with less than 2 days before program start date: no refund available, but rescheduling is offered (subject to availability).

Once a trip begins there are no refunds or rescheduling available.

HAE Ltda. reserves the right to cancel an excursion before the start time due to weather conditions or other factors that may affect the safety of the participants as determined by the guide responsible for the program and / or the “criteria used to suspend or modify the activity” detailed in this document. As well, but it is not limited, to cancellations caused by not reached the minimum participants required, logistical problems such as strikes, acts of nature, or any other circumstances which may make operating the trip unadvisable. We will keep you informed regarding any aspect that we consider that may affect your trip and in case we can not develop the booked program we will offer the possibility to change your booking to an alternative one, change the goals of it, or we will refund the payment made. The limit for this refund will be the limit of HAE Ltda.’s liability.

We will honestly inform you of the conditions that we may predict you should expect during the development of the program and if they may affect the normality of it. Be aware that the forecast is a human interpretation of diverse variables and it can be wrong or variables can change. If during the development of the program there are adverse weather conditions or other factors evaluated by the responsible guide and / or the “criteria used to suspend or modify the activity” listed in this document, and / or a request from the client to cancel the activity, HAE Ltda. reserves the right to terminate or modify the itinerary, the details, or goals of it with no refunds or rescheduling available.

HAE Ltda. It is not responsible for any expenses incurred by you in preparing for travel, including – but not limited to – purchases of “Passenger Responsibility Equipment” or non-refundable or penalty-bearing airline tickets.

We recommend that you consider trip cancellation and/or interruption insurance. Such a policy will offset cancellation charges in the event of illness before or during the trip.

By contracting or participating in an adventure tourism service operated by HAE Ltda., the participant(s) declare to understand and accept the “General Terms and Conditions” for adventure tourism programs of HAE Ltda.(https://staging.huellandina.com/en/terms-and-conditions/), “the Program of such activity” and the declaration of “Knowledge and acceptance of risks, terms and conditions“.

All HAE mountain or climbing programs do not guarantee to reach a mountain summit.